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Highest in Customer Satisfaction with Mattresses, Two Years in a Row

by J.D. Power


Disclaimer: Sleep Number received the highest numerical score in the J.D. Power 2015-2016 Mattress Satisfaction Study. 2016 study based on 2,622 total responses, 7 companies, and measures the opinions of customers who purchased a mattress in the previous 12 months, surveyed October 2016.
Your experiences may vary.
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ADJUSTING YOUR SLEEP NUMBER® SETTING

What is a Sleep Number® Setting?
Your Sleep Number® setting is a setting between zero and 100 that represents the ideal combination of mattress comfort, firmness and support for your body, giving you the best night''s sleep possible. Settings closer to "0" are softer settings; as the number increases, so does the firmness of the mattress.

Your Sleep Number Setting
If you don''t already know your Sleep Number setting or if you would like to experiment with finding a different setting, this article will take you through the process and will provide you with additional information about your Sleep Number® bed.

Unlike innerspring mattresses, a Sleep Number bed can be personalized at any time to the changing condition of your body.

Some reasons to alter the firmness of your bed include:

  • Strained muscles
  • Back pain
  • Weight change
  • Pregnancy
  • Bad sunburn

    In addition to personalizing your bed for a great night''s sleep, you can also alter the mattress firmness when you awake in the morning in order to:

  • Facilitate getting out of bed, if needed
  • Achieve a "fuller" bed appearance during the day

    Dual Adjustability
    If you purchased a dual chamber model (available in Queen, King and California King sizes), you have the ability to personalize each side of your Sleep Number bed. Since no two body types are the same, each sleep partner should find their own comfort level. If your remote has "L" and "R" buttons, they correspond to the left and right sides of the bed (left is determined when lying on your back on the bed).

    Adjusting Your Sleep Number Setting
    STEP 1. Lie down on the bed in your normal sleep position, holding your remote. If you have a dual-chambered bed, be sure to lie on the chamber you would like to adjust. If you have a remote with "L" or "R" buttons, push one to indicate the side you are lying on.
    STEP 2. Start by setting the remote at 50 by pushing the up arrow button.
    STEP 3. Take time to evaluate your comfort (see illustration below).
    STEP 4. If you like the feel of the mattress at 50, go to Step 5. If you find that this setting is too firm or too soft, adjust in increments of 5. Reevaluate your comfort level after each change. Once you have found a Sleep Number setting where you feel comfortable, log this number into your Sleep Journal.
    STEP 5. Try to sleep at this Sleep Number setting for a minimum of five nights. It will take your body that long to become accustomed to a new sleep surface. After five nights, reevaluate your comfort level and log this into your Sleep Journal. If you need to make adjustments, repeat steps 4 and 5.

    If after trying four different Sleep Number settings you have not found your ideal level of comfort, please e-mail us or call 1-800-790-9298. Our trained Customer Service Representatives may be able to recommend adjustments, make suggestions, or pinpoint concerns that might be contributing to less than ideal comfort. Improving your sleep is our expertise.

    Graph Sleep Number Study
    As you can see, Sleep Number bed owners find comfort at all settings from 0-100, however the majority of sleepers find Sleep Number settings between 35-50.

    EVALUATE YOUR COMFORT LEVEL
    Right Wrong
    RIGHT
  • Neck and back are aligned in the same position as when you are upright.
  • No discomfort at shoulder and hip pressure points.
  • You feel the mattress support the small of your back (back sleepers) or the curve of your side (side sleepers).
  • WRONG
  • Body alignment is not straight.
  • Your pillow* makes your head tilt at an angle to the rest of your body.
  • You feel discomfort from pressure in your neck, shoulders, back, hips or legs.
  • * Your pillow should help keep your body aligned properly, otherwise it may interfere with your ability to sleep comfortably.

    For more helpful tips, please login and visit our Troubleshooting section.