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Highest in Customer Satisfaction with Mattresses, Two Years in a Row

by J.D. Power


Disclaimer: Sleep Number received the highest numerical score in the J.D. Power 2015-2016 Mattress Satisfaction Study. 2016 study based on 2,622 total responses, 7 companies, and measures the opinions of customers who purchased a mattress in the previous 12 months, surveyed October 2016.
Your experiences may vary.
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To see a listing of all questions and answers for a given topic, please choose from the list below. If you cannot find your answer, please e-mail or call 1-800-790-9298.

  Topics:  Comfort  |  Moving  |  Cleaning  |  Allergies  |  Pump & Hand-Held Remote  |  Products
 
Comfort Questions:
 
We're here to help. If you or your partner are experiencing discomfort on your Sleep Number® bed, please review the following comfort suggestions:
  1. Be sure the bed has been assembled correctly. In addition to the instructions provided with your purchase, instructions are available online in our Assembly & Tips section.
  2. Check to be sure that your mattress is not losing air by following the troubleshooting tips located here.
  3. Try a lower (softer) Sleep Number® setting. A recent survey comparing customer satisfaction to firmness level showed higher customer satisfaction at lower firmness settings.
  4. Adjust your Sleep Number®
 
Sleeping warm is actually a sign that the mattress is doing what it is supposed to - providing proper support. The Sleep Number® mattress contours closely to your body, which means your body is in contact with more of the mattress than if you were sleeping on an innerspring bed. This reduces pressure points on your body, allowing for improved circulation. The combination of improved circulation and more overall support (contact with the mattress) may cause some individuals to sleep warmer.

To improve your sleeping comfort, please try the following tips:

  1. Check to see if there is a heat source under or close to your Sleep Number® bed.
  2. If you have a Pillowtop-style mattress, the foam topper pad can retain and reflect heat while you sleep. To reduce this extra warmth, remove the foam comfort pad which rests on top of the air chambers and place it underneath the air chambers.
  3. Often times, the type of bedding that a person uses contributes to the warmth of the bed. If you find the bed to be warm, we suggest using 100% cotton bedding. This includes your mattress pad, sheets, blanket and comforter. Many people prefer an open weave cotton blanket.
 
To troubleshoot this concern, please review the following suggestions:
  1. Be sure the bed has been assembled correctly. In addition to the instructions provided with your purchase, instructions are available online in our Assembly & Tips section.
  2. If you have a dual chamber bed, make sure that the center foam wall has been inserted properly between the air chambers.
  3. If you've followed the steps above and you're still experiencing discomfort on your Sleep Number® bed, please contact the Select Comfort Customer Service department by clicking here.