Need help? 1-800-790-9298  
Home     |         Your Warranty     |     Assembly & Tips     |     Troubleshooting 
 


To see a listing of all questions and answers for a given topic, please choose from the list below. If you cannot find your answer, please e-mail or call 1-800-790-9298.

  Topics:  Comfort  |  Moving  |  Cleaning  |  Allergies  |  Pump & Hand-Held Remote  |  Products
 
Products Questions:
 
The foam for your bed has been vacuum sealed for efficient shipping. To ensure your foam is the correct size and shape, at least 20 minutes of expansion time is recommended. Gently shake the pad(s) before placing them on your mattress. The pad(s) will recover to full-size on their own overnight.
 
Any odor you may smell is non-toxic and will fade over time. To minimize the smell, allow the air chamber to air out before zipping the cover. If the odor persists, try laying dryer sheets on top of the air chamber.