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Highest in Customer Satisfaction with Mattresses, Two Years in a Row

by J.D. Power


Disclaimer: Sleep Number received the highest numerical score in the J.D. Power 2015-2016 Mattress Satisfaction Study. 2016 study based on 2,622 total responses, 7 companies, and measures the opinions of customers who purchased a mattress in the previous 12 months, surveyed October 2016.
Your experiences may vary.
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To see a listing of all questions and answers for a given topic, please choose from the list below. If you cannot find your answer, please e-mail or call 1-800-790-9298.

  Topics:  Comfort  |  Moving  |  Cleaning  |  Allergies  |  Pump & Hand-Held Remote  |  Products
 
Pump & Hand-Held Remote Questions:
 
Experiencing slight variations (5 to 15 points) of your Sleep Number® firmness setting is normal and does not mean that your mattress is losing or gaining air. The physics of air can cause variations in your Sleep Number® firmness setting for any of the following reasons:
  • Change in sleeping position
  • Additional weight on the bed, such as a pet or person lying next to you
  • Heat from an electric blanket or heated mattress pad
  • Changes in room or body temperature
  • Changes in weather
  • Changes in barometric pressure. At certain times of the year this change can be significant. To correct, simply use the remote to adjust back to your comfort level.
  • Changes in elevation; such as moving from sea level to a higher elevation
To determine if your Sleep Number® bed is losing air, please review the following suggestions:
  1. While lying motionless on the air chamber, inflate the bed to your desired comfort level.
  2. After you've reached your desired comfort level, lie motionless and add no additional weight to the bed. If the air chamber starts to lose its firmness it could be losing air. If so, proceed to step 3.
  3. Disconnect the hose from the air chamber and cap off the air chamber. If you need caps to close off the hose or air chamber, please contact the Select Comfort Customer Service department via e-mail by clicking here. If you own an older model with the hose permanently connected to the air chamber, unplug the hose from the air pump and cap off the end of the hose.
  4. If the air chamber continues to lose air after completing the steps above, it may have a leak. Please contact the Select Comfort Customer Service department by clicking here and tell us the result of your troubleshooting. If the air chamber does not leak air after completing the steps above, please proceed to step 5.
  5. There may be a leak in the hose or air pump. First, make sure that the black "O" ring is present at the end of the chamber connector. This is what creates the airtight seal between the hose and the air chamber, or the hose and the air pump if you own an older model. If this is damaged or missing, please contact the Select Comfort Customer Service department by clicking here.
  6. If the black "O" ring is present and undamaged, your hose or air pump may be leaking air. Please contact the Select Comfort Customer Service department via e-mail and tell us the result of your troubleshooting.
 
  1. If the remote is displaying "Er"
    The remote will display this message if there is a momentary communication lapse between the pump and the remote control. To stop seeing this message, try the following:
    • Wait about 10 seconds for the display to shut off. Then move the remote control a few inches to the left or right before trying to change your Sleep Number®.
    • Be sure that the pump is firmly plugged into a working socket and is receiving power. The pump will "beep" twice after it is plugged in.
    • There may be something causing interference between the remote and the air pump. Check to see if there are any nearby HAM radios, baby monitors, police scanners, garage door openers, etc. If so, unplug these devices before trying to change your Sleep Number®.
    • The remote and air pump may need to be initialized for better communication. Follow the directions listed below to initialize. Please note that the initialization process should be completed within 60 seconds.
      • Unplug the air pump from the wall socket, wait a second or two and then plug it back in.
      • Plug in the pump. When the pump is first plugged in, it should beep for 1-2 seconds to confirm power. It will then go through a self test followed by two clicks for a single air chamber, or three clicks for a dual air chamber. If a button is pressed before the air pump finishes this self test, the EO message will be displayed. Wait for the self test to complete, then try to use the remote again. Once the pump has completed its self test, simultaneously press both the softer and firmer buttons on the right side of the remote. The display will count down from 10 to 1, then the message "- -" will appear, followed by the message "C1".
      • Release both buttons.
      • While C1 is still displayed, again simultaneously press both the softer and firmer buttons. The message "1C" will appear.
      • Release both buttons and the proper Sleep Number® will be displayed.

    For further questions, please contact the Select Comfort Customer Service by clicking here.

  2. The remote is displaying "Lo"
    This indicates that there may be a low battery. You may need to replace the battery in your remote with a new 9-volt battery.

    For further questions, please contact the Select Comfort Customer Service by clicking here.

  3. The remote is blinking "- -"
    When a button is first pressed on the remote, this message should blink for 2½ seconds. This is normal. After this message disappears, the current Sleep Number® will be displayed.

    For further questions, please contact the Select Comfort Customer Service by clicking here.

  4. The remote is displaying "EO"
    When the pump is first plugged in, it should beep for 1-2 seconds to confirm power. It will then go through a self test followed by two clicks for a single air chamber, or three clicks for a dual air chamber. If a button is pressed before the air pump finishes this self test, the EO message will be displayed. Wait for the self test to complete, then try to use the remote again.
    • Try replacing the 9-volt battery in your remote control.
    • There may be something causing interference between the remote and the air pump. Check to see if there are any nearby HAM radios, baby monitors, police scanners, garage door openers, etc. If so, unplug these devices and try to change your Sleep Number® again.
    • The remote and air pump may need to be initialized for better communication. Follow the directions listed below to initialize. Please note that initialization process should be completed within 60 seconds.
      • Unplug the air pump from the wall socket, wait a second or two and then plug it back in. Wait until the self-test is complete.
      • As soon as the air pump is plugged in, simultaneously press both the softer and firmer buttons on the right side of the remote. The display will count down from 10 to 1, then the message "- -" will appear, followed by the message "C1".
      • Release both buttons.
      • While C1 is still displayed, again simultaneously press both the softer and firmer buttons. The message "1C" will appear.
      • Release both buttons and the proper Sleep Number® will be displayed.

        For further questions, please contact Customer Service by clicking here.

  5. The remote is displaying "E6"
    This message indicates that your air pump is going through a software check. This happens every time you "wake it up" from non-use to view or change your Sleep Number®. Simply wait a few moments and the message will go away.

    For further questions, please contact Customer Service by clicking here.

  6. The remote is displaying "E7"
    This message indicates that your air pump is going through its natural cooling down process. After approximately 4 to 5 minutes the process will automatically stop, the message will disappear, and you will be able to adjust your Sleep Number®.

    For further questions, please contact Customer Service by clicking here.

  7. The remote is displaying "188"
    This message is shown when the battery is replaced. After you change the battery, let the remote "fall asleep" and the message will go away.

    For further questions, please contact Customer Service by clicking here.

 
If you have multiple Sleep Number® beds in your home, each Firmness Control™ system will need to be set-up separately following these initialization steps.
  1. Unplug both of the base units.
  2. Plug in one of the base units. (You must complete the following initialization process within 60 seconds of plugging unit in.)
    1. Use the remote that goes with the base that is plugged in.
    2. Simultaneously press both the firmer and softer buttons on the right side of the remote. The display will count down from 10 to 1, then "-" will appear, then "C1" will appear.
    3. Release both buttons when the "C1" appears.
    4. While C1 is displayed, again simultaneously press both the firmer and softer buttons on the right side of remote. Now "1C" will appear. Release the buttons and the proper Sleep Number® will be displayed.
    5. Allow the remote to go blank.
  3. Unplug the base unit that you just initialized and go through the same process with the second base and remote. Allow the second remote to go blank.
  4. Plug the first base in. Now each base will only respond to it's specific remote.

Note: If you attempt this sequence a second time immediately following the first, without unplugging the unit, you may cause an "E0" code to appear. If you see an "E0", simply allow the remote to go blank, unplug the unit, wait 20 seconds, and then follow the sequence for initialization once again.

 
Make sure the power cord is securely plugged into the pump and the wall outlet. Check to see if the power cord is plugged into an outlet which has power and is not connected to an on/off wall switch. If you continue to encounter issues, please contact the Select Comfort Customer Service department via email by clicking here.